Can we use sessionAttributes as inputTranscript in Lex V2?

Question

So, I am working on IVR flow on Amazon Connect and Amazon Lex, in Amazon Connect I am storing customer's initial input to a contact attribute with a key "user_input". In Get Customer input block I am passing that user_input as a session attribute, now in Lex V2 I want to use that user_input as a session attribute and automatically detect the intent (there are 25 intents in a bot) and starts the conversation.

We can achieve this by using Lambda function, but we are planning not to use it. I just want to know is there a way for this.

Patricia Clark · Accepted Answer · 2024-09-01 18:37:15Z

0

Yep, you can use Amazon Lex V2 to figure out the intent based on the session attribute. Just make sure your Lex bot is set up to use the "user_input" session attribute correctly. In Lex V2, you can configure a slot or an initial prompt to work with this session attribute, which helps Lex figure out the intent automatically. Just double-check that the session attribute is passed from Amazon Connect and is correctly mapped in Lex.

answered Sep 1, 2024 at 18:37

Patricia Clark

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