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I built an ai voice agent with TTS->LLM->STT pipeline, it should make outbound calls and interact with customers. How do I utilize amazon contact center with kinesis video streams to manage this ...
Zaki's user avatar
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22 views

I'm trying to update a state variable (message) after onStartingAcw event listener, but this not works (I don't have error menssages of the intent of update), I have a console.log on the ...
sikios182's user avatar
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122 views

I am trying to make a simple wallboard for Amazon Connect. It mostly works, the current metrics like calls in queue, longest wait and queue name. The two that I can't figure out are the historical ...
Tony Bagalini's user avatar
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86 views

I have an Amazon Connect instance with an Amazon Lex bot that was initially built using the "Book Trip" template. I successfully configured the bot to handle human agent handoffs using ...
Bilesh Ganguly's user avatar
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1 vote
2 answers
222 views

I'm currently working on a project that involves integrating Active Directory (AD) with Amazon Connect to streamline user login and authentication. I’m aware that Amazon Connect offers the option to ...
Felice Coppola's user avatar
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1 answer
195 views

So, I am working on IVR flow on Amazon Connect and Amazon Lex, in Amazon Connect I am storing customer's initial input to a contact attribute with a key "user_input". In Get Customer input ...
Karan Katle's user avatar
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3 votes
1 answer
133 views

I have the following cf script creating a simple AWS Connect instance. Resources: AmazonConnectInstance: Type: AWS::Connect::Instance Properties: Attributes: InboundCalls: YES ...
fade2black's user avatar
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1 answer
227 views

My problem is right now i have an inbound voice and chat flows on my Amazon connect. The problem is that i want to create an email diagram flow that will be connected to the voice and chat flow so ...
Shpresim Musliu's user avatar
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2 answers
530 views

Is it possible to programmatically stop a CCP agent ending After Call Work (ACW) contact state by either disabling the Close Contact button or cancelling the Close Contact event? We are using the out ...
richard wadsworth's user avatar
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1 answer
161 views

I have an use case to make automated outbound calls to customers notifying them of their upcoming appointments in the next 5 days in Salesforce omnichannel voice. I want to customize the prompt ...
Shalini Hariharan's user avatar
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-1 votes
1 answer
381 views

I am hosting an Amazon Connect CCP iframe in a webpage. How can I programmatically intercept an outbound call in the browser and terminate the contact if certain conditions on the webpage are not met?...
richard wadsworth's user avatar
  • 139
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1 answer
408 views

I have a chat bot in Amazon Lex V2 that is connected to Amazon Connect. When using Lex I am able to connect to a lambda function for interactive messages, like image response and plain messages. When ...
Camila Rayen Nahuel's user avatar
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1 answer
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i am trying to call lambda in module and want some data in main caller flow. is there is a way to access data or does module return anything back to flow.. example will be helpful example will be ...
user3418006's user avatar
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186 views

Is there a way to use Amazon Connect Streams API without embedding the CCP or the Agent App into your website like a headless mode? I want to build my own agent UI and customize the chat experience ...
Michael Lucero's user avatar
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1 vote
0 answers
221 views

In my Amazon Connect Flow, I've used "Start Media Streaming" block to stream audio to Kinesis video stream. When I get data from video stream using GET_MEDIA API, there is a lot of noise and ...
Sami's user avatar
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-1 votes
1 answer
777 views

I have claimed 3 phone numbers and assigned each to different flows. I tried to make call to all three claimed numbers through softphone but none of the numbers are directing to the assigned flows and ...
Pavan Patel's user avatar
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1 answer
790 views

trying to set up a contact flow which will invoke a lex bot to play a prompt and capture a DTMF input. I want this DTMF input to be stored as a contact attribute to be returned to a Lambda later on in ...
C-delb's user avatar
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1 vote
1 answer
106 views

I have a Node.js application that acts as a connector, facilitating message exchange between WhatsApp and another application, let's call it CCM. Here's how it works: The connector receives a message ...
Subhan Chaudhry's user avatar
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1 answer
388 views

I am developing an application where I can initiate calls using an Amazon Connect phone number using PHP. Placing the call is successful, but I am encountering challenges with designing a contact flow....
mynameisbutt's user avatar
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2 answers
1k views

I want to integrate a Lex Bot with Amazon Connect and the bot should support two languages eg, English US and French. The language selection will be based on the Selection in the get Customer input ...
Amjad's user avatar
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1 answer
347 views

I am new to Amazon Connect. I am using .Net CreateCase API https://docs.aws.amazon.com/cases/latest/APIReference/API_CreateCase.html and need to specify fields like "fields": [ { "id&...
Michael Freidgeim's user avatar
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1 answer
276 views

I am using Amazon Connect Quick Connects to facilitate call transfers between the 1st agent who receives a call and a 2nd agent who completes it. The workflow is something like this: 1st agent ...
Kode Charlie's user avatar
  • 1,499
1 vote
0 answers
155 views

I am enabling live media streaming within Amazon Connect to setup voicemail and to store the Customer voice. I am not sure how to store that audio in to an S3 bucket. My use case is to setup an ...
Bharavi Desai's user avatar
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0 votes
1 answer
228 views

Hope you are all doing well. I am reaching out to you all because I am having a problem with capturing a value that is returned from a Lambda in AWS. For now, I am just looking to capture the value ...
Stephen Smith's user avatar
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0 votes
1 answer
108 views

Following Amazon's example for reading live audio chunks out of Amazon Connect, I have logic like this: @RequiredArgsConstructor public enum TrackName { // Track #s: (1) for "...
Kode Charlie's user avatar
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