Webinars & Events

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Five9 CX Summit 2025: A Community That Redefined What CX Can Be

Coming home from Nashville, I’m reminded of something I’ve learned again and again in my career: the real magic of customer experience happens when great people come together with a shared purpose. And for three days at Five9 CX Summit 2025, that’s exactly what we saw — leaders, practitioners, innovators, and partners showing up not just to learn, but to connect, challenge assumptions, and push our industry forward. 

Matt Tuckness Chief Revenue Officer

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Why I’m Returning to the Five9 CX Summit: Insights from a CX Leader

There’s a reason I’ll be back at the Five9 CX Summit this year — and if you’re on the fence about attending, let me tell you what keeps me coming back.

Eric Schanno Principal Systems Engineer, Northwestern Mutual

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Experience the New CX: What Leaders Will Find at CX Summit 2025

At Five9 CX Summit 2025, we’re thrilled to welcome Will Guidara, bestselling author of Unreasonable Hospitality and the restaurateur who redefined what extraordinary service feels like. As the former co-owner of Eleven Madison Park, Will transformed fine dining into a masterclass in human connection.

Jenn MacIver Edwards VP of CX

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Meet the Innovators Powering the New CX

Transform contact center performance with real-time QM analytics, GenAI reporting, and full interaction insights—not just after, but during every call.

Kim Hill VP of Channel Sales

With more than 25 years of experience leading global UC&C practices, Kim Hill drives partner growth and channel excellence as Senior Vice President of Partner Sales at Five9 — empowering a thriving ecosystem through strategy, collaboration, and customer success.

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Experience the New CX — Why I’m Excited for Five9 CX Summit 2025

Discover five reasons to attend the Five9 CX Summit and Experience the New CX—from VP CX Jenn MacIver Edwards.

Jenn MacIver Edwards VP of CX

Celebrating the Finalists of the 2025 Five9 New Era of CX Awards

CX Day is the perfect time to announce the finalists for the 2025 Five9 New Era of CX Awards. I can’t think of a better moment to celebrate the incredible leaders and teams shaping the future of customer and employee experience — leaders who are transforming service, empowering employees, and proving that when AI and human ingenuity come together, extraordinary things happen. From healthcare and financial services to retail and beyond, this year’s finalists are setting new standards for connection and growth.

Jenn MacIver Edwards VP of CX

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From Fragmented to Fast: Future-Proofing Healthcare CX with AI and Agent Collaboration

Legacy CX Was Slowing Patients Down—AI Is Speeding Them Up

For patients navigating complex treatments, time matters. But in pharma and life sciences, the journey from diagnosis to therapy can take weeks—slowed by siloed systems, manual processes, and limited agent capacity. That’s why leading healthcare organizations like Inizio Engage are rethinking their contact center solutions for healthcare entirely.

Kenzie Fitzpatrick Content Strategist

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Five9 Wins Top Vendor NPS in CCaaS at Avant Special Forces

Webinars & Events

Dallas, TX — Five9, the leading provider of the Intelligent CX Platform, is proud to be named Top Vendor NPS in CCaaS at Avant Special Forces 2025. This isn’t a vanity badge — it’s a market signal. Partners and customers are sharing their experience and making it clear: Five9 delivers. 

John Yessis Sr. Channel Development Director

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The Power of More in Action: Five9 Recognized at Telarus Partner Summit 2025

Last week, the Five9 team landed in Anaheim, California for Telarus Partner Summit 2025 and we’re honored to return home with the Top Engagement 2024 award.

Beth Herman Channel Development Director

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SXSW Recap: How to Create Personalized Fashion Experiences in the Gen Z Era

Webinars & Events

SXSW (South by Southwest) is one of the world’s most influential events, bringing together creative minds and thought leaders from diverse industries such as technology, entertainment, and retail. Held annually in Austin, TX, SXSW serves as a hub for innovation, where the latest trends and ideas are discussed.

Hannah Blackington Director, Corporate Communications

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Webinars & Events

Legacy CX Was Slowing Patients Down—AI Is Speeding Them Up

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