Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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Five9 CX Summit 2025: A Community That Redefined What CX Can Be

Coming home from Nashville, I’m reminded of something I’ve learned again and again in my career: the real magic of customer experience happens when great people come together with a shared purpose. And for three days at Five9 CX Summit 2025, that’s exactly what we saw — leaders, practitioners, innovators, and partners showing up not just to learn, but to connect, challenge assumptions, and push our industry forward. 

Matt Tuckness Chief Revenue Officer

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Introducing Five9 OneVUE: One Dashboard. Smarter Contact Center Reporting.

Five9 OneVUE unifies siloed contact center data into customizable dashboards, helping leaders adapt KPIs for AI-driven workflows and smarter CX decisions.

Shibani Misra Sr Product Manager

Shibani Misra is a seasoned CX and service innovation leader who helps global brands design connected, customer-first experiences. She blends strategy, technology, and human insight to turn complex challenges into meaningful change.

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The Agentic Future: When Quality Management Becomes Your Strategic Growth Engine

Turn your contact center into a strategic lever for business success by revolutionizing its quality management systems with agentic AI.

Abhijit Salvi VP, Product Management

With deep experience building AI-powered platforms at DocuSign, Observe.AI, and now Five9, Abhijit Salvi transforms complex technology into simple, powerful solutions that elevate how businesses connect with their customers.

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Why I’m Returning to the Five9 CX Summit: Insights from a CX Leader

There’s a reason I’ll be back at the Five9 CX Summit this year — and if you’re on the fence about attending, let me tell you what keeps me coming back.

Eric Schanno Principal Systems Engineer, Northwestern Mutual

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Experience the New CX: What Leaders Will Find at CX Summit 2025

At Five9 CX Summit 2025, we’re thrilled to welcome Will Guidara, bestselling author of Unreasonable Hospitality and the restaurateur who redefined what extraordinary service feels like. As the former co-owner of Eleven Madison Park, Will transformed fine dining into a masterclass in human connection.

Jenn MacIver Edwards VP of CX

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Meet the Innovators Powering the New CX

Transform contact center performance with real-time QM analytics, GenAI reporting, and full interaction insights—not just after, but during every call.

Kim Hill VP of Channel Sales

With more than 25 years of experience leading global UC&C practices, Kim Hill drives partner growth and channel excellence as Senior Vice President of Partner Sales at Five9 — empowering a thriving ecosystem through strategy, collaboration, and customer success.

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The Generative AI Breakthrough: From Reactive Monitoring to Proactive Intelligence

Generative AI is changing everything, even your contact center’s approach to quality management analytics.