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AI Readiness

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Five9 CX Summit 2025: A Community That Redefined What CX Can Be

Coming home from Nashville, I’m reminded of something I’ve learned again and again in my career: the real magic of customer experience happens when great people come together with a shared purpose. And for three days at Five9 CX Summit 2025, that’s exactly what we saw — leaders, practitioners, innovators, and partners showing up not just to learn, but to connect, challenge assumptions, and push our industry forward.  

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Matt Tuckness Chief Revenue Officer
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Why I’m Returning to the Five9 CX Summit: Insights from a CX Leader

There’s a reason I’ll be back at the Five9 CX Summit this year — and if you’re on the fence about attending, let me tell you what keeps me coming back. 

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Eric Schanno Principal Systems Engineer, Northwestern Mutual
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Experience the New CX: What Leaders Will Find at CX Summit 2025

At Five9 CX Summit 2025, we’re thrilled to welcome Will Guidara, bestselling author of Unreasonable Hospitality and the restaurateur who redefined what extraordinary service feels like. As the former co-owner of Eleven Madison Park, Will transformed fine dining into a masterclass in human connection. 

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Jenn MacIver Edwards VP of CX
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Certified on ServiceNow Zurich: Five9 Integration Ready for What’s Next

We’re proud to announce that the Five9 Intelligent CX Platform is now officially certified on the ServiceNow Zurich release. This certification reaffirms our commitment to providing a reliable, forward-ready contact center integration—so customers can upgrade with confidence and continue delivering connected, intelligent service experiences.

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Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

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What It Means for Agents When Your WEM Platform Wins Awards

Agents are at the heart of every customer interaction — and often at the breaking point. They juggle rising expectations, disconnected tools, and back-to-back conversations, all while trying to deliver the kind of service that keeps customers loyal. 

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Laura Mackey Director, Analyst Relations

Laura Mackey, Five9's Director of Analyst and Influencer Relations, has over 24 years of experience building trusted B2B tech relationships. She owns Five9’s global AR strategy and launched the CX Nation influencer community. 

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CX Simplified. Value Amplified: Introducing the Five9 New CX Bundles 

Customers want seamless journeys that adapt to their needs—connected channels, faster support, and smarter outcomes at every touchpoint. Five9’s new CX bundles answer that call, offering innovation, flexibility, and adaptability without the complexity often associated with enterprise CX solutions.   

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Tim Richter Sr Dir, Product Marketing
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From Fragmented to Fast: Future-Proofing Healthcare CX with AI and Agent Collaboration

Legacy CX Was Slowing Patients Down—AI Is Speeding Them Up 

For patients navigating complex treatments, time matters. But in pharma and life sciences, the journey from diagnosis to therapy can take weeks—slowed by siloed systems, manual processes, and limited agent capacity. That’s why leading healthcare organizations like Inizio Engage are rethinking their contact center solutions for healthcare entirely. 

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Kenzie Fitzpatrick Content Strategist
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