CX Simplified. Value Amplified: Introducing the Five9 New CX Bundles
October 7, 2025
Customers want seamless journeys that adapt to their needs—connected channels, faster support, and smarter outcomes at every touchpoint. Five9’s new CX bundles answer that call, offering innovation, flexibility, and adaptability without the complexity often associated with enterprise CX solutions.
CX Simplified. Value Amplified: Introducing the Five9 New CX Bundles
The latest Five9 Business Leaders CX Report, confirms what many already feel: a persistent disconnect between brand intentions and customer expectations. This isn’t just about perception; it’s about delivering on the promise of intuitive, effortless experiences, whether via chat, voice, social, or SMS. However, many business and technology leaders are stuck trying to meet modern expectations with legacy tools. The new Five9 CX Bundles bridge that gap, making it easy for contact centers to deploy the right technology that fits their business.
Choose, Tailor, Grow
One-size-fits-all doesn’t fit anyone. With five distinct bundles and choice of CRM/UC integration and choice of WEM vendor, you can start where you are and grow where you need. Whether you’re scaling digital-first service or layering in advanced AI, these bundles evolve with your business. It’s CX simplified, value amplified—designed to help your contact center close the expectation gap and keep every customer journey effortless.
Five Tailored Bundles—One Effortless Experience
Digital – Digital only channels: For organizations focused on digital transformation, this bundle empowers teams to engage across chat, email, SMS/MMS, and social channels—meeting customers where they are.
Core – All channels plus AI Essentials: For organizations committed to omnichannel engagement, plus AI agent summarization, live transcription, and AI Insights. Includes choice of CRM and UC integration, so every interaction is contextual and efficient.
Plus – All channels plus AI Advanced: Additive to functionality in Core with advanced AI-powered workflows that include real time agent guidance and AI Knowledge for dynamic, personalized journeys—enabling fast, accurate outcomes in every channel.
Pro – All channels with AI Essentials & WEM: Builds on omnichannel and AI innovation with choice of workforce engagement management vendor (Five9, Verint, or Calabrio) for quality management, workforce management, and speech analytics, enhancing both agent and customer experiences.
Enterprise - All Channels with AI Advanced & WEM: Delivers the full spectrum—omnichannel reach, robust AI, and enterprise-grade WEM —engineered for complex, high-volume environments where proactive support makes all the difference.
Making Every Interaction Effortless
Too often, technology solutions promise simplicity, but deliver silos. What really sets the new CX Bundles apart is our Five9 philosophy that technology should simplify instead of siloing customer journeys. Businesses get what they need, when they need it, with clarity and confidence. With AI-powered agent tools and real-time insights baked into every bundle, teams can move faster and focus on what matters most – delivering positive CX outcomes.
Designed for Humans—with AI as the Accelerator
Think about the last time you had a conversation with customer service that actually felt...human. Chances are, AI had a hand in it.
Not in replacing the agent on the line, but in giving them the right tools to listen, respond, and resolve. That’s the real story behind human plus AI.
Recent Five9 case studies illustrate how this works in practice. AdventHealth, for example, has seen success combining agent expertise with AI support. As their Director of Cloud Telephony and CRM explained, "In healthcare… human plus AI is greater than AI." By using features like live transcription, contextual prompts, and instant summaries, their agents spend less time on distractions and more time focusing on the person in front of them.
By folding in CRM data, UC connectivity, and workforce engagement tools, Five9 CX Bundles empower agents to foster personalization at scale—making every connection both easy and meaningful.
The New CX Starts Here
Want to see which bundle fits your strategy?
Explore the CX Bundles and discover how easy it can be to modernize your CX—without the headaches.
