Digital Engagement

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Inflation, Deals, and Divide: What’s Driving 2025 Holiday Shopping

The holiday shopping season continues to creep earlier each year, and 2025 is no exception. According to new Five9 consumer survey data, nearly 20% of consumers say they’ve already started shopping for the holidays, while another 31% plan to start in the coming weeks - well before Black Friday. Inflation and the search for deals are driving holiday shopping consumer behavior and inspiring shoppers to spread out their spending and lock in savings where they can.

Hannah Blackington Director, Corporate Communications

Celebrating the Finalists of the 2025 Five9 New Era of CX Awards

CX Day is the perfect time to announce the finalists for the 2025 Five9 New Era of CX Awards. I can’t think of a better moment to celebrate the incredible leaders and teams shaping the future of customer and employee experience — leaders who are transforming service, empowering employees, and proving that when AI and human ingenuity come together, extraordinary things happen. From healthcare and financial services to retail and beyond, this year’s finalists are setting new standards for connection and growth.

Jenn MacIver Edwards VP of CX

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CX Simplified. Value Amplified: Introducing the Five9 New CX Bundles 

Customers want seamless journeys that adapt to their needs—connected channels, faster support, and smarter outcomes at every touchpoint. Five9’s new CX bundles answer that call, offering innovation, flexibility, and adaptability without the complexity often associated with enterprise CX solutions.  

Tim Richter Sr Dir, Product Marketing

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Why Five9 in Epic’s Toolbox Program Sets a New Standard for Healthcare CX

Epic-approved. Healthcare-ready. And built for the real world of patient connection.

In our last post, we explored how smarter, more connected technology is helping healthcare systems create better patient experiences.

Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

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Seamless Patient Care Starts with Smarter Integration

Five9 now offers native Epic EHR integration. Simplifying healthcare contact center workflows for faster, more secure, and seamless patient engagement.

Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

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The Power of More in Action: Five9 Recognized at Telarus Partner Summit 2025

Last week, the Five9 team landed in Anaheim, California for Telarus Partner Summit 2025 and we’re honored to return home with the Top Engagement 2024 award.

Beth Herman Channel Development Director

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What the Forrester TEI Study Says About the Real ROI of the Intelligent CX Platform

Discover how the Forrester TEI study shows the ROI of rethinking CX. The New CX Starts Here.

Andy Dignan President

Andy Dignan has spent the majority of his career in the contact center and collaboration space. From consulting, to implementing, to designing, and selling solutions, his strength lies in his ability to bridge the gap between technical and business level conversations. Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes. He has a deep understating of the technology landscape and is considered an industry expert in the contact center & collaboration industry.

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Seamless CX with Federated Routing for Five9 + Zendesk

Digital Engagement

Federated Routing is now live for the Five9 Adapter for Zendesk—sync agent status and route smarter across channels in real-time.

Paris Obrero Sr. Product Marketing Manager

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The CX Awards Playbook: 6 Customer-First Strategies From the Boldest Brands in the Game

Searching for a way to level up your CX? Take a peek at these six award-winning customer-first strategies from some of the boldest brands in the game.

Jenn MacIver Edwards VP of Customer Experience

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9 Surprisingly Simple Ways to Build Customer Rapport (That Actually Work)

Let’s face it: most customers don’t actually look forward to contacting customer support. It usually means something went wrong. But when they do, there’s one thing that can instantly make or break the experience—rapport.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

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