Meet the Innovators Powering the New CX
November 6, 2025
Every year, the Five9 CX Summit is more than an event, it’s a catalyst. It’s where ideas ignite, bold conversations take shape, and our ecosystem comes together to shape what’s next in Customer Experience (CX).
This year’s theme — Experience the New CX — is a call to rethink how people and technology can work together. We talk a lot about intelligent automation and AI, but at the end of the day, it’s still about connection — the moment when a customer feels seen, heard and understood. The best technology and tools should amplify that feeling, not replace it.
And delivering on that kind of connection at scale takes more than a platform. It takes a community driven by purpose - our partners.
This year’s Summit brings together an incredible group of sponsoring partners. They all share our belief that customer experience should be as seamless as it is human. From implementation experts to global systems integrators and innovators building what’s next, these organizations help bring our shared vision of customer experience to life.
Partnership In Action
Our partners aren’t just implementers or sellers — they co-author transformation with our customers. They’re beside our customers every step of the way, whether deploying Five9 AI Agents, migrating to the Intelligent CX Platform, optimizing digital channels or helping leaders rethink how they operate, they bring something powerful; empathy, expertise and the instinct to make every customer moment feel more personal, not more mechanical.
And that effort shows up in very real ways. At Summit, you’ll hear how partners are helping brands reduce wait times, reduce burnout, increase loyalty and accelerate ROI – turning contact centers into growth engines. It’s the kind of impact you can feel.
Innovation You Can Touch
Come see how Five9 and our partners are building future-ready contact centers with practical, proven AI. Because the real magic isn’t in the buzzwords or the tech specs. It’s what happens on the floor, in real time. It’s when an agent feels more supported, when customers get help faster, and when the technology quietly disappears into the background so people can focus on what actually matters — connection.
When you walk through our Innovation Pavilion, you’ll find hands-on demos that show how our ecosystem comes to life:
AI orchestration that helps brands move from reactive to predictive service.
Real-time analytics that empower leaders to act, not just analyze.
CRM and UC integrations that unify communication across channels.
And workforce engagement tools that are redefining what it means to empower agents.
Because at the end of the day, workforce engagement isn’t just about dashboards or metrics: it’s about people. It’s about giving agents clarity, freedom, and feedback to perform at their best. When that happens, service turns into loyalty, moments turn into relationships, and conversations fuel growth.
That’s the kind of innovation you can feel, not just see.
Collaboration In Action
But beyond the tech, it’s the stories that stay with you. The late-night launches, the integrations that just click, the moment a customer tells you they’ve never seen their teams this connected before. That’s what real partnership looks like.
Our sponsors represent the full spectrum of expertise needed to Experience the New CX, and they’re the ones making transformation happen every day:
Implementation and SI partners who accelerate go-live timelines and keep things moving with precision and care.
ISV partners who embed AI, automation and analytics into Five9's Intelligent CX Platform, creating greater choice and value for our customers.
Resellers and distributors who expand Five9 reach across geographies and industries, helping businesses everywhere raise their CX game.
Technology alliance partners who enhance Five9 solutions, supporting native integrations that create smoother, more intelligent workflows with platforms such as Salesforce, ServiceNow, and Zendesk.
Different roles. One shared purpose: helping customers serve better, work smarter and grow faster.
Together, we deliver more than a platform — we deliver progress customers can measure. Shorter handle times. Fewer dropped calls. Happier agents. Higher conversions. More loyal customers. Increased velocity. The kind of everyday wins that add up to real, lasting change.
Recognized by Analysts, Powered by Ecosystem
When the outside world takes notice, it reflects the work happening every day behind the scenes. Market analysts continue to acknowledge what we see every day, the Five9 partner ecosystem and the real outcomes it delivers is a competitive advantage
Aragon Research recently named Five9 a leader in the Intelligent Contact Center market, highlighting the power of our deep partner integration and shared focus on measurable business results.
Our partners don’t just connect systems; they extend the value of Five9 in ways that are secure, scalable, and grounded in real outcomes. They help customers handle data responsibly, scale intelligently, and serve people with greater empathy and speed.
Real Stories, Real Success
The numbers are impressive, but what really sticks are the stories behind them. At Summit, you’ll hear firsthand how customers and partners are making a tangible difference together. Some highlights:
60% reduction in handle time — freeing agents to focus on conversations that really matter.
50% increase in lead conversion — turning more interactions into meaningful business outcomes.
$4M in new revenue unlocked — thanks to smarter routing, automation and teamwork.
These aren’t abstract concepts or theoretical models. They’re real-world wins, earned on contact center floors, in collaboration with partners who know how to make every interaction count. Each stat represents human effort, creativity, and problem-solving in action. Measurable proof that transformation isn’t just possible; it’s happening now.
Join us at the Five9 CX Summit and become part of the conversation. See you there!
