AI & Automation

Celebrating the Finalists of the 2025 Five9 New Era of CX Awards

CX Day is the perfect time to announce the finalists for the 2025 Five9 New Era of CX Awards. I can’t think of a better moment to celebrate the incredible leaders and teams shaping the future of customer and employee experience — leaders who are transforming service, empowering employees, and proving that when AI and human ingenuity come together, extraordinary things happen. From healthcare and financial services to retail and beyond, this year’s finalists are setting new standards for connection and growth.

Jenn MacIver Edwards VP of CX

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Five9 Nabs Top Spots in G2 Fall 2025 Grid Reports

Every quarter, G2—the largest software marketplace—publishes its Grid® Reports, powered by real reviews from verified users. These reports don’t just measure hype. They reveal what’s actually working in today’s enterprise environments.

Kenzie Fitzpatrick Content Strategist

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Why Five9 in Epic’s Toolbox Program Sets a New Standard for Healthcare CX

Epic-approved. Healthcare-ready. And built for the real world of patient connection.

In our last post, we explored how smarter, more connected technology is helping healthcare systems create better patient experiences.

Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

Closing the CX Gap: What Business Leaders Get Wrong—and How to Fix It

When it comes to customer experience (CX), perception matters—but reality matters more. Our latest Five9 Business Leaders CX Report uncovered a clear truth: while leaders often understand their customers, critical gaps still exist between what customers say they want and what businesses think they want. And those gaps can make or break loyalty, revenue, and brand reputation.

Alicia Smith Director, Content Strategy

A doctor and a patient review information together in a bright, modern office.

Seamless Patient Care Starts with Smarter Integration

Five9 now offers native Epic EHR integration. Simplifying healthcare contact center workflows for faster, more secure, and seamless patient engagement.

Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

Beyond the Call: How AI Task Automation Boosts Agent Productivity

In a world where speed often trumps depth, customer service is becoming one of the last places where businesses can truly stand out. As expectations rise for faster, more thoughtful support, contact centers face the challenge of doing more with fewer resources.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

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The Power of More in Action: Five9 Recognized at Telarus Partner Summit 2025

Last week, the Five9 team landed in Anaheim, California for Telarus Partner Summit 2025 and we’re honored to return home with the Top Engagement 2024 award.

Beth Herman Channel Development Director

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What the Forrester TEI Study Says About the Real ROI of the Intelligent CX Platform

Discover how the Forrester TEI study shows the ROI of rethinking CX. The New CX Starts Here.

Andy Dignan President

Andy Dignan has spent the majority of his career in the contact center and collaboration space. From consulting, to implementing, to designing, and selling solutions, his strength lies in his ability to bridge the gap between technical and business level conversations. Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes. He has a deep understating of the technology landscape and is considered an industry expert in the contact center & collaboration industry.

AI-Powered Customer Service Is Here, And It’s Changing Everything

Customer expectations are evolving faster than most service models can handle. With rising volumes, more channels, and a demand for instant, personalized support, traditional approaches are falling behind. Enter AI-powered customer service; a force multiplier that’s already helping businesses across all industries keep pace with CX demands while delivering better outcomes.