Nominations Now Open: 2025 Five9 New Era Awards
July 25, 2025
Shining a spotlight on CX strategies that deliver measurable results and customer joy.
Every day, I'm inspired by the extraordinary ways our Five9 customers and partners are transforming CX. From healthcare organizations using AI to reduce patient wait times to hospitality leaders creating seamless omnichannel journeys that drive loyalty, the innovation happening across our industry is remarkable. These aren't just technology implementations. They're CX transformations that drive real business results and create experiences customers love.
That's exactly why we're excited to launch the 2025 Five9 New Era Awards—to celebrate the CX strategies that are delivering real business impact and, more importantly, enabling our customers to do more with Five9.
Six Categories, Countless Stories of Success
This year, we're recognizing excellence across six distinct areas:
AI-Elevated CX Trailblazer celebrates visionary leaders seamlessly integrating Five9 AI to create business outcomes most needed today
Best CX Self-Service honors organizations empowering customers to engage when, where, and how they choose through intuitive AI-powered self-service.
Best CX Platform Innovator recognizes leaders leveraging our partner ecosystem to drive competitive advantage and adapt to changing market demands.
Most Trusted Expert Award spotlights teams who transformed employee experience through strategic use of analytics, quality management, and performance tools.
Revenue Execution Impact (new for 2025) celebrates teams turning traditional outreach into strategic, AI-powered engagement that drives measurable growth.
CX Leader of the Year honors organizations blending CX excellence with social good, using AI with a human touch to drive both business results and positive impact.
Why Your Story Deserves Recognition
If you're a Five9 customer, your success story is more than a win — it’s a proof point for what’s possible. When you share how AI agents reduced response times by 50% while increasing customer satisfaction, or how strategic outbound campaigns drove 23% revenue growth, you're showing other CX leaders what transformation looks like.
For our partners, nominating your customers showcases the tangible value of your expertise. These stories become powerful proof points that you don't just implement technology, you drive business transformation. They demonstrate that your guidance helps organizations navigate complex CX challenges and achieve measurable outcomes.
The Ripple Effect of Recognition
Our 2024 winners didn't just receive awards, they became advocates for The New CX movement. Their stories inspired industry conversations, influenced peer strategies, and helped other organizations envision their own transformation journeys. This year, we're looking for stories that showcase how the right combination of AI, human expertise, and strategic thinking can transform entire business outcomes.
Ready to Share Your Success?
We want to hear about breakthrough innovations, seamless customer journeys, AI implementations that truly work, and revenue strategies that deliver results. Whether you've improved agent productivity, transformed customer retention, or discovered new growth opportunities through better CX, your story matters.
Applications are open now through August 15, 2025. Winners will be recognized at CX Summit this fall, where they'll share insights with hundreds of CX leaders from around the world.
Your transformation journey deserves recognition. More importantly, your story can inspire others to take bold steps toward their own CX future.
Submit your nomination today and help us celebrate the innovations shaping the future of customer experience — where AI and human expertise work together to create outcomes that truly matter.
Let's spotlight the strategies driving The New CX, together.
