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From yesterday to today, all our previously translated models in all environments — development, staging, and production — started returning error 404 (“x-ads-troubleshooting: Fail to authorize the input URN. Either the object doesn’t exist or you don’t have permission to view the object”) when we try to access them in our APS viewer.

The models were created at different times, including those in production, which had been online for over a year in our APS account.

I tried creating a new model, and that one could be viewed, which indicates the issue is focused on accessing our models that were translated before last night.

Access to the views, tree, and properties of any translated model is still working normally.

Can someone help me understand what's happening?

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  • Are you still having issues? If so, could you please provide the URN in text form? OCRs seem to have a hard time getting all the characters right. Commented Nov 7 at 17:43

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