AI agents are changing the way we work
Agents can automate and execute many business processes. They’re transforming business—helping create cost savings, efficiencies, and revenue growth.
Why Microsoft
Agents from Microsoft. Designed for work.
Help ensure security and control with agents purpose-built for business.
Integrated where you work
Microsoft 365 Copilot is the place where people and teams interact with agents in the flow of work. Agents can use Copilot features like Copilot Pages to enable a consistent experience.
Built with Work IQ
Work IQ is the intelligence layer behind Microsoft 365 Copilot and agents that helps Copilot know you, your job, and your company. With Work IQ for custom agents, you can tap into this intelligence layer to build agents tuned for your unique workflows and business needs.
Secured by Microsoft
Enterprise-grade security, governance, and compliance are built in.
What’s new with agentic innovation?
See what just released and discover fresh updates built to support your day-to-day and big-picture plans.
Microsoft 365 Copilot and agents are transforming work
Explore Copilot news from Microsoft Ignite and see how its reshaping productivity and collaboration.
Sales Development Agent - Grow pipeline, not headcount
Scale your team’s selling capacity–research, qualify, and engage leads around the clock to drive revenue growth.
Introducing Microsoft Agent 365
Agent 365 is the control plane for agents, enabling you to extend the same infrastructure, apps, and protections you already use to manage and deploy new agents.
What can agents do for you?
Learn about the latest innovations—and how the right agents can transform the way your teams get things done.
Companies with an agent advantage
Resources
Level up your agent know-how and explore the latest resources
Next steps
Begin working with agents
Use agents in Microsoft 365 Copilot
Supercharge employee productivity, access agents, streamline processes, and add measurable value across your organization with Microsoft 365 Copilot.
Build agents with Microsoft Copilot Studio
Create agents for specific tasks or workflows with custom agents that are easy to build, manage, and deploy in Copilot Studio using natural language.
Change the way you work with AI agents from Microsoft Marketplace
With thousands of AI apps and agents, and growing, Marketplace helps you harness the right AI solutions for your specific use case, including agents, AI apps, Azure AI Foundry services, as well as tools and connectors.
Frequently asked questions
- Agents are AI systems that help individuals and organizations manage tasks and make informed decisions. Using agents within Copilot, you and your business can drive efficiency and get more work done faster.
- Agents can perform various tasks to assist people and organizations:
- Retrieve information: Query systems like HR, CRM, or financial databases.
- Help with basic tasks: Submit expense reports, update CRM systems, create IT help desk tickets.
- Perform specialized roles: Facilitate meetings, compile research reports, analyze data sets.
- Automate processes: Handle financial planning, sales qualification, and supplier communications.
- Start building agents by logging into Copilot Studio, which provides a low-code way to create agents. You’ll start by grounding your agent in your data for knowledge. Then, add actions to your business systems so it can complete tasks. For critical topics, you can design agent flows for more control. Then get testing and iterating.
- Agents are AI programs that are comprised of:
What it knows—The data the agent has access to and the memory it stores.
What it processes—The ability to analyze data, recognize patterns, make decisions, and learn over time.
What it can do—The actions it can take across the surfaces such as the apps and systems it has access to. - Traditional AI models help individuals be more efficient. AI agents, however, can execute business processes. They range from simple prompt-and-response agents to advanced, fully autonomous agents that can complete entire workflows from start to finish. Agents can think or reason, remember, be trained, and even know when to ask for help. This makes them versatile tools for various business applications.
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