Wyndham Saves Millions, Achieves 62% Automation Rate

Wyndham Hotels & Resorts, a global leader in hospitality, faced mounting challenges with its outdated contact center-frustrating travelers and limiting its ability to scale. Disconnected systems, operational bottlenecks, and complex agent tools made seamless service difficult. Partnering with Five, Wyndham modernized its contact center with Al, enabling faster resolutions and more personalized guest interactions. Today, Wyndham delivers service with greater speed and efficiency so their travelers can enjoy seamless, hassle-free support.

• 62% automation rate
• <1% abandonment rate
• 40,000 password resets handled monthly
• 80% automation for booking cancelations