See the Impact: 2025 TEI Study on AI-Powered CX

Discover the cost savings and business benefits enabled by The Five9 Intelligent CX Platform. The commissioned 2025 Forrester Consulting Total Economic Impact™ Study showcases the measurable ROI achieved by a composite organization representative of interviewed customers with experience using the Five9 Intelligent CX Platform.

See how our customers gained:

• More Efficiency: Cutting handle time by 120 seconds per call

• More Savings: Saving $5.6M by eliminating legacy systems

• More Retention: Reducing agent turnover by 30%

• More Containment: Letting AI Agents handle up to 28% of contacts