Five9 Genius Routing

Five9 Genius Routing transforms how customers connect with your business by combining fine-grained agent characteristics and proficiency levels with known customer and interaction requirements. It adapts instantly to change, keeping service levels high and customers satisfied while giving you full visibility and control of every interaction.

Reduce transfers and handle times with real-time AI intelligence

• Maintain SLAs with adaptive, progressive routing and queue control
• Integrate with Five9 or third-party AI for future-ready CX