2,194 questions
0 answers
Bagaimana menjadikan keyboard fizikal saya boleh berfungsi
Salam. Saya ingin bertanya, keyboard saya gagal dikesan walaupon sudah banyak kali sy buat sambungan dengan betul. Bagaimana saya hendak mengatasi masalah ini
Surface | Surface Pro | Performance and maintenance
asked 2025-11-22T09:51:49.2833333+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 63%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Ruhaiza Hassim
0
Reputation points
asked 2025-11-22T09:51:49.2833333+00:00
Ruhaiza Hassim
0
Reputation points
1 answer
Install cloned disk from Surface Laptop 5 to Surface Laptop 7
I have a Surface Laptop 5 which gave me a BitLocker error. Have unlocked and cloned the disk. Now want to install the cloned data on a new Surface Laptop 7. My technician tried, didn’t work and now tells me that it’s not possible as the Surface Laptop 7…
Surface | Surface Laptop | Install and update
825 questions
asked 2025-08-30T09:46:43.4433333+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 65%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDE%3C/text%3E%3C/svg%3E)
Doris Edwards
0
Reputation points
answered 2025-11-22T04:31:52.3233333+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
27,476
Reputation points MVP
3 answers
Surface laptop 7 opladen met usb-c
Ik heb de Belkin 65W USB-C dual port Power Delivery oplader, met mijn originele USB-C Apple lader. Als ik mijn Suface Laptop 7 wil opladen hiermee, wordt de oplader extreem warm. Ook blokkeert mijn touchpad (kan niet meer op geklikt worden, scrollen gaat…
Surface | Surface Laptop | USB-C
167 questions
asked 2025-11-21T18:52:34.5966667+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 31%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEG%3C/text%3E%3C/svg%3E)
Evangeline Geens Rutten
0
Reputation points
answered 2025-11-22T03:32:53.4033333+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
5,345
Reputation points Microsoft External Staff
Moderator
1 answer
Slim Pen 2 Doesn't Work in a fixed area on Surface Pro X
Slim Pen 2 does not write in a rectangular region, irrespective of the physical orientation of my Surface Pro X (Windows 11) The same problem occurs when I'm dragging cursor with fingertips as well as Slim Pen 2 in the same rectangular area. Here's…
Surface | Surface Pro | Display and screen
3,487 questions
asked 2025-11-21T21:09:01.88+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 21%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Meeta Griglani
0
Reputation points
edited an answer 2025-11-21T22:11:00.3366667+00:00
Rez
7,260
Reputation points
Independent Advisor
1 answer
Potential Battery & Keyboard issues detected on Surface App
Hi Guys, For some reason the Surface App says there are "Potential battery & keyboard issues detected" but everything seems to be working fine. This error just showed up recently. Does anyone else have this? Should I just ignore it or…
Surface | Surface Pro | Power and battery
2,432 questions
2 answers
Roblox keeps crashing
I've had the Surface Pro laptop for a while and it has been able to run Roblox just fine. That was until around 3 days ago when whenever I try to play the whole app crashes. I've tried uninstalling and reinstalling, I've tried playing via website, and…
Surface | Surface Laptop | Performance and maintenance
1,199 questions
2 answers
Message d'erreur Windows 10 vers Windows 11
Bonjour, nous avons un parc de 8 Microsoft Surface. Nous devons les passer en Windows 11 nous utilisons l'utilitaire de Microsoft et tous les postes sur lesquels nous l'avons lancé nous avons le même message d’erreur (Echec de l'installation Windows…
Surface | Surface Pro | Install and update
3,319 questions
asked 2025-11-21T15:27:46.65+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 83%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWA%3C/text%3E%3C/svg%3E)
Wilfried ANDRE
0
Reputation points
answered 2025-11-21T19:47:45.85+00:00
Rez
7,260
Reputation points
Independent Advisor
3 answers
The keyboard doesn't work on my surface pro 9
The keyboard on my surface pro 9 has stopped working. The connections look clean. I bought a new keyboard; it still doesn't work. I updated the drivers and rest my operating system; no luck. What is the next step. It is no longer under warranty. Moved…
Surface | Surface Pro | Performance and maintenance
2,194 questions
asked 2025-11-18T20:33:52.3033333+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 11%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Larry McLean
0
Reputation points
answered 2025-11-21T19:41:51.9766667+00:00
Rez
7,260
Reputation points
Independent Advisor
2 answers
Surface Pro 8 - periodically shuts down - logs show - The device Surface Mobile Broadband GPS (location 0000.0014.0000.016.000.000.000.000.000) is offline due to a user-mode driver crash
My Surface Pro 8 periodically shuts down, when I looked at the event logs there are two Critical logs displayed, I did some research via ChatGPT and it indicated disabling the Surface Mobile Broadband adapter and monitor. Log Name: System Source: …
Surface | Surface Pro | Performance and maintenance
2,194 questions
5 answers
Microsoft surface studio stuck on windows logo
surface studio laptop of this model, it will not boot past the Microsoft logo, it did reach bit locker after I have put in a recovery usb but it keeps prompting for bitlocker key which even when put in correctly it just restarts and prompts for bitlocker…
Surface | Surface Laptop | Install and update
825 questions
asked 2025-11-20T05:57:24.39+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 17%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Rowell de Castro
0
Reputation points
answered 2025-11-21T17:58:56.9333333+00:00
Barb Bowman
80,185
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Surface app reports: "Potential battery issue detected." for my Surface Pro 11 (Arm64)
After reinstalling my Surface Pro 11 from the latest recovery image (25 H2) on 20 November 2025, the Surface app is flagging that I may have a "Potential battery issue detected." I do not know to what battery issue it is referring. Should I…
Surface | Surface Pro | Power and battery
2,432 questions
asked 2025-11-21T17:03:57.1933333+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 73%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
Michael Nichols
35
Reputation points
accepted 2025-11-21T17:17:38.9+00:00
Michael Nichols
35
Reputation points
2 answers
Surface original with error 0x00000101
HI Have original Surface on Windows RT. Will not start up, Error 0x00000101. Have tried all the fixes suggested but says Automatic repair cannot fix. When powered off then back on, just keep attempting to fix the problem with same error. Cannot get into…
Surface | Surface Book | Performance and maintenance
388 questions
asked 2025-11-21T16:35:35.58+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 71%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
poppedin
0
Reputation points
answered 2025-11-21T16:59:53.6766667+00:00
Barb Bowman
80,185
Reputation points MVP
Volunteer Moderator
1 answer
I need a VAT invoice for an order i placed. The option is not showing in the order history
I need a VAT invoice for an order i placed. The option is not showing in the order history
Surface | Surface Pro | Display and screen
3,487 questions
2 answers
How to fix MS Surface over heating and freezing very often?
It has been the 5th time just now that my new MS Surface stopped suddenly and is hung until we need to manually switch off the tablet because it freezes. Every time, the MS Surface is very hot and we suspect that the overheating could be the cause of the…
Surface | Surface Pro | Performance and maintenance
2,194 questions
asked 2025-11-14T06:58:37.46+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 28.999999999999996%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
RAMANATHAN Arunachalam
0
Reputation points
edited an answer 2025-11-21T16:29:06.0166667+00:00
Rez
7,260
Reputation points
Independent Advisor
2 answers
My recently purchased Surface has started making a very loud noise when the fan inside the display turns on
My recently purchased Surface has started making a very loud noise when the fan inside the display turns on. Moved from: Microsoft Copilot | Microsoft Security Copilot
Surface | Other
1,322 questions
asked 2025-11-14T08:24:55.54+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 59%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
BerghiCondomini WalterVerwalter
0
Reputation points
edited an answer 2025-11-21T16:20:14.86+00:00
Rez
7,260
Reputation points
Independent Advisor
2 answers
On my laptop I am able to see red bar with lock logo on screen , I followed solutions steps from online but not able to see the security options.after volume press
I am not able to login my laptop, it showing redbar and lock icon, if I try to follow the steps from online but I am not able to see the security option. Could you please help on this
Surface | Surface Laptop | Display and screen
1,154 questions
asked 2025-11-19T03:02:36.54+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 66%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Hari Kumar Badiginchala
0
Reputation points
edited an answer 2025-11-21T15:50:07.67+00:00
Rez
7,260
Reputation points
Independent Advisor
2 answers
Surface Pro 8 elbows other devices out of standing BT connections!?! How can that be?
I noticed already a couple of times in our holiday flat (where I listen a lot to radio) that when I reboot my Surface Pro 8 nearby that it suddenly switches the audio receiver into BT reception mode, i.e. I am e.g. listening to some FM station while…
Surface | Surface Pro | Sound and camera
678 questions
asked 2025-11-20T13:23:31.55+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 73%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Michael Moser
55
Reputation points
answered 2025-11-21T15:45:02.9933333+00:00
Rez
7,260
Reputation points
Independent Advisor
2 answers
“I have a Surface Pro and the keyboard disconnects automatically, and sometimes it responds very slowly.”
“I have a Surface Pro and the keyboard disconnects automatically, and sometimes it responds very slowly.”
Surface | Surface Pro | Performance and maintenance
2,194 questions
1 answer
One of the answers was accepted by the question author.
Find Bitlocker Recovery Key
Dear Community, I got my laptop fixed but when I start it, it asks for the Bitlocker Recovery Key. I do not have this number and could also not find it attached to my private Microsoft account. Can you help me how I can find it? The explanatory MS videos…
Surface | Surface Laptop | Install and update
825 questions
asked 2025-11-18T23:52:50.6366667+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 98%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECZ%3C/text%3E%3C/svg%3E)
Cristina Zanetti
20
Reputation points
commented 2025-11-21T14:41:26.5333333+00:00
Cristina Zanetti
20
Reputation points
3 answers
Surface pro 6 continues to run when closed
My surface pro 6 wouldn't hold a charge anymore. It only works when its plugged in. When I unplug the laptop something continues to run and drain the battery.
Surface | Surface Laptop | Power and battery
944 questions
asked 2025-11-20T16:23:03.9633333+00:00
![](https://mapledrawhubb.com/learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 22%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Rife Masonry
0
Reputation points
edited an answer 2025-11-21T14:40:25.3166667+00:00
Rez
7,260
Reputation points
Independent Advisor