Authenticator App

If you are not receiving notifications from the Microsoft Authenticator app when signing in, there are a few steps you can take to troubleshoot the issue:

1. Check Notification Settings: Ensure that notifications are enabled for the Microsoft Authenticator app on your device. Go to your device's settings, find the Authenticator app, and verify that notifications are allowed.
2. Refresh Notifications: If you suspect that notifications are not being received, you can manually check for notifications in the Authenticator app. Open the app and select Check for notifications to see if there are any pending requests.
3. Use Verification Codes: If notifications are still not working, you can use the verification code generated by the Authenticator app as an alternative method to sign in. After entering your username and password, input the code displayed in the app.
4. Known Issues: It's worth noting that if your user Principal Name (UPN) has changed, the previous UPN may still appear in the app, which can affect notifications. In such cases, consider re-registering for MFA and removing any old accounts from the Authenticator app.
5. Network Connection: Ensure that your device is connected to the internet, as notifications require an active connection to be received.

If these steps do not resolve the issue, you may want to consult your IT department or refer to the Microsoft support documentation for further assistance.

References:

• Microsoft Authenticator issues
• Frequently asked questions about Microsoft Entra multifactor authentication

Hi @Sami Méndez,   

Thank you for posting your question in the Microsoft Q&A forum, and I’m sorry to hear you're having trouble accessing your account due to Microsoft Authenticator app. 

Since you haven’t specified your account type, I may not be able to provide an exact solution. However, assuming you're using a work account, you may consider the following steps: 

 To better assist you, could you please clarify the following:  

• Have you previously set up the Microsoft Authenticator app on any device for this account, or is this your first time trying to sign in?    
• If so, are you currently using the same device where you originally registered the Authenticator app? Have you recently switched to a new device? 

Additionally, when your university enforces multi-factor authentication (MFA) and only allows verification through the Microsoft Authenticator app, the system will not display other options such as SMS, email, or phone call unless those methods have been configured by your administrator. That’s likely why you're being prompted exclusively for the Authenticator app.   

If you haven’t installed the app yet, you can follow this official guide to get started: How to add your accounts to Microsoft Authenticator - Microsoft Support    

You can also refer to this article for instructions on signing in using the app:  Sign in using Microsoft Authenticator - Microsoft Support   

If you need further assistance, you can reach out to your IT administrator and share the steps outlined in the article Manage user authentication methods for Microsoft Entra multifactor authentication. This will help them assist you in resetting your MFA settings and restoring access to your account.  

Once this is done, you’ll be prompted to set up MFA again on your new device during your next sign-in.  

Please note that forum moderators do not have access to user account settings and cannot assist with logging in, resetting passwords, or changing access rights. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues but we’ll continue doing our best to support you within the scope of our responsibilities.    

If you have any updates, feel free to leave a comment under this post. I’ll be happy to assist further.   

Thank you for your cooperation and understanding in resolving this matter.