Unifying your contact center and telephony systems on an AI-powered platform can significantly reduce costs and complexity while boosting performance and agility.

Read New Technology: The Projected Total Economic Impact™ Of Microsoft Dynamics 365 Contact Center With Teams Phone Extensibility, a 2025 commissioned study conducted by Forrester Consulting. You’ll learn about the following potential benefits of combining Dynamics 365 Contact Center with advanced telephony capabilities in Microsoft Teams Phone:

• Streamlined costs and management: Elimination of telephony licenses, fewer service fees, and an easier-to-manage technology stack helped drive up to $2.7 million in net present value and $3.5 million in projected benefits.
• Improved contact center performance and efficiency: Higher telephony quality resulted in up to 55% less downtime, or more than 74,000 hours saved, for contact center reps. Faster call handling and automated workflows also boosted productivity.
• Accelerated onboarding and increased agility: New reps quickly got up to speed with user-friendly tools, and AI insights into operations improved organizational responsiveness to changing business needs.*

*All results are over three years for a composite organization based on interviewed customers.